Refunds

Membership, credits, and Boost are digital features. Physical gifts are optional presents delivered within Nigeria.

Membership, credits, and Boost

Once credits are added to your wallet, a membership period has started, or a Boost window has begun, those purchases are delivered and are not refunded. Unused time on a Boost still counts as delivered.

If you were charged twice for the same purchase, or you were charged and the credits, membership, or Boost never unlocked, contact Support with your payment reference. We will restore the missing feature or refund the duplicate or failed charge.

Physical gifts

A gift order can be cancelled through Support before it ships. After it ships, contact Support if it does not arrive or arrives damaged. Delivery is within Nigeria only.

Deleting your account

Deleting your account does not by itself refund unused credits or a current membership period. See the Delete account page for how deletion works.

Where the law requires more

If consumer law where you live gives you a right that these terms cannot limit, that right still applies. Contact Support from the app, or the platform administrators, and include the email on the account and the payment reference.